I'm a smart broadband subscriber with the following info
Billing Account No. 0707790253
Service Reference No 1011124542
However, it's been exactly 21 days since your service have
failed me. I have called your technical support a lot of times already and so
far they have been inconsistent in telling me what the real problem is. They
have even told me that it must be my LAN Card's problem and as I was (and still
am) desperate, I hired a technician only to find out that my computer's totally
okay. It was such a waste of money. I was told many times to wait for 24 hours
as there was some maintenance/enhancement going on with the base station. I
did, but how many 24 hours should I wait?
For your information, I am employed online, I do my job
online. And so just you know, aside from the fact that I have spent money for a
technician, I also have nothing to receive from my company. In short, I have no
salary since I cannot be online. I have a baby to feed, a sick mother to
support, a brother who's a university student to support. To top it all off, I
have to pay your company this month and if I want to have my subscription cut,
I have to pay the remaining months of the bond. Can you imagine paying for
something you cannot use?
I hope you realize how you have ruined my family's life this
month and who knows, maybe until next month.
Of course you might say that there are some other solutions
like going to a computer shop, or buying a wireless one, but hey, what's the
purpose of my smart broadband subscription?
